Shipping Information

Ontario Incontinence Supplies
Shipping Information

How We Ship Your Order

Ontario Incontinence Supplies sends out all shipments using common couriers such as Loomis, NationEx and Purolator.

Shipping Schedule

  • Orders received by OIS prior to 2:00pm Monday through Friday are shipped out on the same business day.
  • Orders received by OIS after 2:00pm Monday through Friday are shipped out the next business day.
  • The vast majority of orders are received the next business day after they are shipped.

Advantages of Shipping by Courier

The use of couriers offer several advantages for our customers:

  • The vast majority of our deliveries are completed the next business day for orders received prior to 2:00pm.
  • Orders may be delivered and left in a secure location, no signature required, if the client is prepared to accept responsibility for the shipment being left without signature.
  • Clients do not need to go to a depot or Canada Post location to pick up orders that were not successfully delivered.
  • Shipping costs are reduced as more packages are shipped so we are able to provide Free Shipping on orders of two or more cases.
  • Clients do not need to be concerned about labour disputes disrupting our deliveries as we have multiple couriers at our disposal.

Require assistance finding the right product?
Please email us at or
call us Toll Free at 1. 877. 794. 9445