Return to Help Index
Shipping and Returns
How much is my shipping?
  Shipping is FREE OF CHARGE for orders WITH 2 OR MORE CASES that are for delivery in Ontario, Canada. Orders with fewer than 2 cases that are for delivery in Ontario, Canada are subject to a flat shipping fee of $ 20.00.
When will my order ship and what are my shipping charges?
  Orders are shipped the next business day (Monday - Friday) after receipt of payment from you.
Shipping is FREE OF CHARGE for orders WITH 2 OR MORE CASES that are for delivery in Ontario, Canada. Orders with fewer than 2 cases that are for delivery in Ontario, Canada are subject to a flat shipping fee of $ 20.00.
What is the return policy?
  For orders where products were shipped in error by Ontario Incontinence Supplies we will ship the correct product at no additional charge as soon as we are notified of the error. Unfortunately, due to hygiene reasons, we are not able to accept returns for products ordered in error. If you are ordering a product for the first time we encourage you to contact us first to confirm the details of the product you are planning to order.
How do I return my product?
  Unfortunately, due to hygiene reasons, we are not able to accept returns for products ordered in error. If you are ordering a product for the first time we encourage you to contact us first to confirm the details of the product you are planning to order.
I received the wrong product.
  If you received the wrong product please contact Customer Service at 1. 877. 794. 9445 within 72 hours of receiving the product.